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General Terms & Conditions

  1. Introduction/ General

    1. These Terms and Conditions (“T&C's”) apply to the usage of games (as defined below) offered by the website/platform Bahsine. The terms and conditions apply regardless of the means individuals use to connect to our platform, whether that being mobile devices, tablets, a desktop computer (etc.).
    2. The Website and Games are offered by Bahsine.
    3. Bahsine in these T&C's is licensed by/through Trigonon NV, a company registered in Curacao with its registered address being Flat B8, 'The Atrium', West Street, Msida, MSD 1731, Malta and registration number C 43209.
    4. These T&C's constitute a binding agreement between You and Bahsine.
    5. These T&C's come into force as soon as You click on the “ACCEPT” button. By doing this, You signify to Bahsine that You have read these T&C's and accept them. By using any of the Website's services You signify that You agree with these T&C's.
    6. You must read these T&C's carefully in their entirety before clicking on the “REGISTER” button. If You do not agree with any provision of these T&C's, You must not use or continue to use the Website.
    7. You fully understand and agree to be bound by the terms and conditions contained herein and as may be amended by us from time to time.
    8. Bahsine reserves the right to modify these T&C's and, consequently, to amend this agreement between You and Bahsine at any time.
    9. In the event that the T&C's are changed to the detriment of Your rights, Bahsine will give You a prior notice as early as possible to review and accept the changes. It is Your sole responsibility to review this Agreement, together with the specific Rules for each Game You choose to participate in, in order to remain updated with all amendments each time You play.
    10. Rules and explanations for participating in any of Bahsine’s Games, maintaining your account with Bahsine and other important information are provided in separate links on the Website and are incorporated into these T&C's by reference.
    11. Any mention of Bahsine’s Games in this agreement shall refer to Sportsbook, Casino and any other Games that may from time to time become available on the Website. Sportsbook reserves the right to add and remove Games from the Website at its own discretion.
    12. These T&C's can be published in a number of languages for information purposes and ease of access by our customers. It is however only the English version that will serve as the legal basis of the binding agreement between You and Bahsine and in the case of any dispute between the English language version of the Terms and Conditions and versions in any other language, the English language version shall always prevail.

  2. Account Rules

    1. In order to participate in any of Bahsine’s Games for real money, You must first register to Bahsine, open an account (“Bahsine Account”). and place money into Your Bahsine Account via any of the authorized deposit methods that are listed on the deposit section of the Website. Bahsine allows you to log in or log out to your account at any moment, using your registration credentials and password.
    2. Bahsine has the right to appoint Payment Solution Providers to act, receive and/or pay funds on its behalf.
    3. Customers are only allowed to open and use one Bahsine account. Opening and/or using multiple accounts (in addition to any existing accounts whether the existing account is active, or inactive or closed for any reason), is not permitted. Should we have reasonable suspicion that any of our customers has opened and/or used multiple accounts with us, we reserve the right at our absolute discretion to temporarily block a customer's account, as well as all multiple accounts and/or to close all these accounts immediately. Αll winnings, bonuses, free bets and winnings accrued from such bonuses and free bets obtained by creating and/or using those multiple accounts will be void. Funds held in multiple accounts shall be withheld, up to the amount that covers any illegal withdrawals made by the Customers from those multiple accounts.
    4. If You notice that You have more than one Bahsine Account under different names, You are OBLIGED to notify Bahsine immediately.
    5. A request to open a Bahsine Account is made by filling out the registration form and submitting it to Bahsine online. Bahsine reserves the right to refuse to open or close a Bahsine Account at Bahsine’s sole discretion, having previously fulfilled all its contractual obligations to the customer.
    6. You must enter all mandatory information requested into Your registration form, in particular, Name/Surname, Date of Birth, Type of identity document and the relevant document number, Address and contact details, including a valid e-mail address, Place of residence, relevant payment information, all of which must be true and correct. It is Your sole responsibility to ensure that the information You provide is true, complete and correct and You hereby declare and warrant to Bahsine that the information provided is true, complete and correct. You are hereby notified that Bahsine carries out verification procedures, whether on its own or through third parties and Your Bahsine Account may be blocked or closed if You are found to have provided false or misleading information.
    7. As part of the registration process You will have to choose Your username and password for Your login into the Website. It is Your sole and exclusive responsibility to ensure that Your login details are kept securely. You must never disclose Your login details to anyone. Bahsine will not be held responsible for any abuse or misuse of Your Bahsine Account by third parties due to Your disclosure, whether intentional or accidental, whether active or passive, of Your login details to any third party.
    8. Bahsine reserves the right to close down existing accounts without explanation. In this event, or in the event of an account closure by a customer, the full balance will be paid out unless any fraudulent behaviour is suspected. Bahsine also reserves the right to report to the appropriate authorities, if any customer is involved in any form of suspected fraudulent behaviour.
    9. It is your responsibility to protect your Player ID (username) and Password. Any actions carried out by the use of your login details are at your sole risk and any liability there from shall be strictly yours.
    10. The customer's account is individual and the customer is entirely responsible for the corresponding account obligations, as well as entitled to all profits and benefits.
    11. Bahsine retains the right to terminate events and/or games at any time. In this case, all pending wagers on the suspended events/games will be refunded to the customer's account.
    12. An Account Holder shall not allow any other individual, including any minor, to use or reuse its Account, access and/or use any material or information from the Website, accept any Prize, or access and/or participate in the Services. Should we have reasonable suspicions that any of our customers has allowed any other individual to use or reuse its Account, we reserve the right at our absolute discretion to temporarily block the customer's account immediately and/or close that account immediately. Αll winnings, obtained by allowing any other individual to use or reuse its Account will be void.
    13. If we discover that a customer's account is held or managed by a minor,, the corresponding account will be immediately closed, all the bets will be considered null and void and all the deposits shall be reimbursed.

  3. Deposits into Your Account

    1. Bahsine reserves the right as a company to act, receive deposits, hold and manage funds, and/or expedite withdrawals.
    2. If You wish to participate in any Game, You will have to make a deposit into Your Account from an account or source of which you are the account holder. Your monies may then be used by You for conducting betting and other gaming and gambling transactions. You may participate in any Game only if You have sufficient funds on Your Bahsine Account for such participation. Bahsine shall not provide You with any credit whatsoever for your participation in any Game. For the avoidance of any misunderstanding, we want to make clear that Your Account cannot be used by You as a bank account and if Bahsine becomes aware of deposits into and withdrawals from Your Account without commensurate betting or any other gaming activity, we reserve the right to deduct an administration charge (regardless if Your account will be closed or suspended).
    3. All information required to deposit funds into Your Bahsine Account, can be found under “My Account” and “Deposit” pages of the Website. You can use any of the methods available to You as specified in these pages as may be amended from time to time.
    4. Depending on the selected method, deposits can incur charges. For current fees regarding depositing funds, please visit "My Account" and "Deposits" for each deposit method. Your bank may independently charge You for bank wire transfers and other methods of payment.
    5. We only accept payments made in EUR (Euro). Any payments received by Bahsine in any other currency that has been chosen by You for Your account, will be converted into EUR at the prevailing exchange rate. Please note that any exchange premiums are payable by You.
    6. When using a credit or debit card for depositing funds, Your funds only clear when Bahsine has received an approval and authorisation code. Should Bahsine not receive such authorisation, Your account will not be credited with those funds.
    7. Bahsine reserves the right to use additional procedures and means to verify Your identity when effecting deposits into Your Bahsine Account.
    8. Bahsine does not grant any credit for the use of its services.
    9. Credit balances in Your Bahsine Account will not bear interest and you cannot regard Bahsine as a financial institution. Should we have reasonable suspicions that funds are deposited without a strict aim to establish a normal commercial relationship with Bahsine and without the strict intention of conducting betting and other gaming and gambling transactions or that funds are deposited as an attempt to exceed daily deposit limits, then Bahsine reserves the right not to credit customer's account and/or to cancel the transactions with the funds being returned to the customer. In all cases, Bahsine cannot be held liable for these funds and undertakes no responsibility against the customer.
    10. Funds deposited into Your Bahsine Account must be used with a strict aim to establish a normal commercial relationship with Bahsine and with the strict purpose and intention of conducting betting and other gaming and gambling transactions.
    11. Depending on the payment method chosen by the Account Holder, minimum and/or maximum deposit limits may apply.
    12. Card deposits may, from time to time, be partially and/or fully declined subject to certain security systems managed in collaboration with a Payment Solution Provider and/or a Financial Institution. Such security measures could decline Cards that are legitimate, but could nevertheless not be possible to process at a particular time. Bahsine`s personnel do not control or influence these security mechanisms, nor do they have any knowledge of the reasons for any deposits being declined.
    13. The deposit amounts must be bet at least once on an odd equal or higher than 1.70 on simple bets; on betslips, one of the betslip's selection must have an odd equal or higher than 1.70 in order to withdraw the balance.
    14. If You use a payment method in respect of which You are not the account holder and/or you make use of funds which do not belong to You, including the use of a payment method which is stolen, cloned, or unauthorised, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void).

  4. Withdrawals from Your Account

    1. Bahsine reserves the right as a company to act, receive deposits, hold and manage funds, and/or expedite withdrawals.
    2. You may withdraw any amount up to the balance in Your Bahsine account by issuing Bahsine with a valid notice of withdrawal on the Website.
    3. The withdrawals may be subject to limits per customer, on a daily, weekly or monthly basis. You can check active withdrawal limits in our withdrawals page under your account.
    4. Notices for withdrawals must be made via the Website. Bahsine will not accept withdrawal demands made by telephone or by electronic mail. Employees of Bahsine are not permitted to bypass these instructions.
    5. Bahsine offers a wide range of withdrawal methods. Withdrawals can incur charges depending on the method used. Any winnings above the above-stated level can be withdrawn through the method chosen by you for deposit. For the current fees for withdrawals, see "My Account" and "Withdrawals" for the different methods. In addition, Your own bank may add a further handling charge. These charges may vary over time.
    6. Bahsine will attempt to accommodate Your request regarding the payment method of Your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals in a different payment method than the one requested by You and/or cancel any pending withdrawal requests.
    7. Bahsine may request legal identification being Passports, National Identity Cards or any sort of identification Bahsine deems fit for all withdrawals. For withdrawals where there have been prior deposits with credit cards Bahsine may request for copies of the credit card (both front and back of the card). Bahsine then advises You to only leave the first 6 Digits and the last 4 Digits of the card visible. This is for your own protection. Also cover the CVV/CVV2 number at the back of the card.
    8. Bahsine may request for address verification by asking for copies of utility bills, banks statements or any other document Bahsine deems fit. Bahsine will report to the relevant authorities any suspicious transactions. If these copies are not received within a reasonable time frame from the date that they were requested, then Bahsine reserves the right to cancel any pending withdrawal requests and/or temporarily block your account.
    9. If the value of a deposit is not played through in full before a withdrawal is requested, Bahsine reserves the right to make a charge to the customer’s account to cover all reasonable costs relating to both the deposit and withdrawal. If necessary, the value of the withdrawal requested may be reduced accordingly. Bahsine may also request additional identification documents for all withdrawals and perform enhanced due diligence in respect to withdrawals of funds not used for wagering.
    10. If the deposit method of the account is a Prepaid Voucher (e.g. Paysafecard) and the value of a deposit is not played through in full before a withdrawal is requested, or there is any evidence of a series of bets/wagers placed which results in guaranteed customer profits irrespective of the outcome, or where all the betting/wagering is determined to be low risk, Bahsine reserves the right to request a receipt showing proof of purchase of the voucher and/or the exact vouchers used for deposits before any withdrawals are processed. Furthermore, in case of suspected improper activity, Bahsine reserves the right to refuse a withdrawal request unless a customer has not played the original deposit through in full at least Five times and with odds greater than 1.50.
    11. Bahsine reserves the right to withhold funds from withdrawals if these funds were not used for conducting betting and other gaming and gambling transactions.
    12. When more than one payment method has been used, Bahsine reserves the right to ensure that payouts are made in accordance with rules designed to minimize fraud. This can include partial payments to previously used deposit types, where applicable.

  5. Game Payouts

    1. When the outcome of a Game You participate in becomes determined or, where applicable, Bahsine has confirmed the relevant result of an event and has settled the markets, all winnings will be credited to Your Account.
    2. If Bahsine mistakenly credits Your Account with winnings and/or funds, that do not belong to You, whether due to an error in published pay tables or the gaming software or human error or otherwise, the amount will remain at the property of Bahsine and it will be transferred from Your Account. If prior to Bahsine’s knowledge of the error, a withdrawal request has already been completed using funds that do not belong to You, the mistakenly paid amount will constitute a debt owed by You to Bahsine. In the event of an incorrect credit, automated efforts will be made by the payment provider to retrieve this credit with a charge to your respective account, while you will also be obliged to notify Bahsine immediately by email.
    3. Bahsine reserves the right to void any bet which may have inadvertently been accepted when the account did not have sufficient funds to cover the bet and/or any bet that was placed with winnings mistakenly credited due to a technical or human error.

  6. Closing Your Account

    1. You may close Your account at any time and Bahsine will return to You any and all funds from Your Bahsine Account subject to the deduction of relevant withdrawal charges. The method of repayment will be at our absolute discretion.
    2. In case of closure of their Account due to gambling addiction or fraud, an individual must not open a new account. Bahsine will not be liable should the individual succeed in opening a new account, nor for any direct or indirect consequential damages. Bahsine reserves the right to close an account opened in breach of this rule at any point.
    3. Bahsine reserves the right to close Your Bahsine Account and to refund to You the "Available to Bet" balance, subject to the deduction of relevant withdrawal charges, at Bahsine’s absolute discretion and without any obligation to state a reason or give prior notice.
    4. Bahsine reserves the right to withhold and remove any bonuses awarded to you if such bonuses have not been used within the predefined bonus life-time (from the date when they were awarded).

  7. Your obligations

    You hereby declare and warrant that:

    1. You are over 18 years of age or such higher minimum legal age of majority as stipulated in the laws of jurisdiction applicable to You and, under the laws applicable to You, You are allowed to participate in the Games offered on the Website.
    2. You participate in the Games strictly in Your personal non-professional capacity for recreational and entertainment reasons only;
    3. You participate in the Games on Your own behalf and not on behalf of any other person;
    4. All information that You provide to Bahsine during the term of validity of this agreement is true, complete, and correct, and that You shall immediately notify Bahsine of any change of such information;
    5. You are solely responsible for reporting and accounting for any taxes applicable to You under relevant laws for any winnings that You receive from Bahsine;
    6. All money that You deposit into Your Bahsine Account are not tainted with any illegality and, in particular, do not originate from any illegal activity or source; You understand that it is illegal to deposit money from ill-grotto means.
    7. You understand that by participating in the Games You take the risk of losing money deposited into Your Bahsine Account;
    8. You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for Your participation in any of the Games. Bahsine hereby reserves the right to invalidate or close Your Bahsine Account or invalidate Your participation in a Game in the event of such behaviour;
    9. In relation to deposits and withdrawals of funds into and from Your Bahsine Account, You shall only use credit card and other financial instruments that are valid and lawfully belong to You. You further agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your Account, and in any such event to refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting Your deposit.
    10. The computer software that we make available to You is owned by Bahsine or other third Parties and protected by copyright and other intellectual property laws. You may only use the software for Your own personal, recreational uses in accordance with all rules, terms and conditions hereby established and in accordance with all applicable laws, rules and regulations.
    11. Games played on the Website should be played in the same manner as games played in any other setting. This means that our customers should be courteous to each other and avoid rude or obscene comments.
    12. You should print out all these terms and conditions and any other rules to the games offered on Bahsine website. These should be kept in an easily accessible place.
    13. It is your responsibility to know whether online gambling is legal in your country.
    14. You are not allowed to transfer funds from your Account to other customers or to receive money from other customers into your Account, or to transfer, sell and/or acquire customer accounts.
    15. You are not a professional player in any sport, competition or league where Bahsine offers betting;
    16. You are not classified as a compulsive problem gambler, and/or be included (whether voluntarily or involuntarily) on any register or database of excluded players;
    17. You have not already had an Account closed by us or at Your request

  8. Responsible gaming

    1. You may at Your discretion choose to restrict your access to your account and/or exclude Yourself from playing any Games on the Website, temporarily or permanently. In order to restrict Your access to the Games or Self-exclude You must visit the relevant section at your Account or email Customer Support. Account blocking and Self exclusion requests take effect immediately. To revoke a restriction of your account, contact Customer Support. For your protection, it is possible that revocation of such restrictions will take effect seven days after the receipt of your request, provided that the time period that You have chosen has been completed.
    2. You may also at Your discretion choose to set limits at your account by means of visiting the relevant section at your Account or contacting customer services. These limits refer to (i) the amount of money you can deposit at your account in a certain time period and (ii) the amount of time You may play within one session. Limits setting requests take effect immediately. To revoke the limit of your account, contact customer services. For your protection, it is possible that revocation of such limits will take effect seven days after the receipt of your request, provided that the time period that You have chosen has been completed.
    3. Social Responsibility - Bahsine is taking very seriously the prevention of gaming addiction. Playing for money involves risks, that is why Bahsine is giving a lot of effort on responsible gambling and is trying to support, inform and advise its customers to understand and recognize that gambling is exciting and entertaining but it is a recreation which needs self-control. Therefore we go to considerable lengths so as to provide our customers with information in order to recognize a gaming problem early enough. We also take active measures to avoid the negative consequences of exaggerated gaming, such as stake limitation and bets rejections.
    4. If Bahsine believes that a customer’s gambling will cause them financial or personal difficulties, Bahsine reserves the right to close their Account. Rules of responsible gaming; the following rules should be strictly observed when playing:
      1. Take regular breaks from your games.
      2. Determine your daily and monthly betting limit in advance.
      3. Remember, gambling is a form of entertainment, not a legitimate means of obtaining money.
      4. Decide beforehand how high your losses can be.
      5. Do not play under the influence of alcohol or medication, in a depressive mood or when you are not fully rested and able to concentrate.

  9. Sportsbook

    1. A bet can only be placed by registered customers
    2. A bet can only be placed over the Internet.
    3. A bet can only be placed by a customer if he has sufficient funds in his account with Bahsine.
    4. The bet, once concluded, will be governed by the version of Terms and Conditions valid at the time of the bet being accepted.
    5. A bet is deemed to have been placed as soon as confirmation of the acceptance of the betting offer is received from Bahsine. Where several bets are placed by the user, these will be processed in the order they are received.
    6. The customer affirms that at the time he placed a bet or bets he had no knowledge as to the outcome of the respective events. Bets on events in which the customer is directly involved or has access to insider information are not allowed. Where there is a suspicion of a violation of this rule, Bahsine retains the right to void the bet and refuse to pay out winnings. It also retains the right to take any further action to protect its legitimate interests and to comply with other laws and regulations.
    7. Bahsine retains the right to decline to accept bets without providing any reason.
    8. The minimum stake per bet is 0.10 EUR
    9. The list of all the bets, their status and details is available to the customer on the website.
    10. Bahsine retains the right to declare all bets on an event or events invalid if they emanate from a group of customers who appear to have had knowledge of the outcome of such event/s and acted together to take advantage of such knowledge e.g. syndicated betting.
    11. When a bet is declared invalid or void, it will be calculated at odds of 1.00. The customer will be paid back the amount placed on the bet. In the case of combination bets, the invalid result will not be included in the calculation of the (total) odds.
    12. Apart from live betting, any bet concluded after the start of the event becomes invalid the bet will be calculated at odds equal to 1.00.
    13. Should Bahsine decide to close a customer's account, bets which have already been placed and accepted will not be voided and the user will be paid any winnings, unless any fraudulent behaviour is suspected. Bahsine also reserves the right to report to the appropriate authorities, if any of our customers is involved in any form of suspected fraudulent behaviour.
    14. A bet which has been placed and accepted cannot be amended, withdrawn or cancelled, unless any fraudulent behaviour is suspected. Bahsine also reserves the right to report to the appropriate authorities, if any customer is involved in any form of suspected fraudulent behaviour.
    15. A mistake regarding the details of a bet or bets will not influence the validity of the bet. If the event on which the bet has been placed is incorrect then this will automatically void the bet.
    16. When the customer places a bet/s, it is acknowledged that all of the terms and conditions and game rules regarding the bets offered by Bahsine as stated on the website, have been read, understood and accepted in full.
    17. Bahsine manages the customers' accounts and calculates available funds, pending funds, betting funds as well as the amount of the winnings. Unless proved otherwise, these amounts are considered as final and are not subject to any dispute.
    18. Users are fully responsible for the betting orders placed. Bahsine will never question users about the relevance of bets they wish to place and will not be held responsible for possible mistakes that could have been made during the placing of such bets, including mistakes regarding placed amounts.
    19. Winnings on bets with fixed odds are calculated by the multiplication of the amount placed by the predetermined odds.
    20. Winnings will be paid into the customers' account after the final result is confirmed. Any later amendment to the result, e.g. disciplinary procedures (doping) or intervention by ruling bodies have no influence on the result. However, Bahsine reserves the right to set aside any winnings should there be investigations into an event as a result of a suspicion of criminal activities that may have affected the result of the event. If the irregularity is confirmed then Bahsine retains the right to void any related bets.
    21. A bet is declared void if an event is cancelled or abandoned and no final result is declared within the playing pitch within 24 hours.
    22. Should Bahsine become aware that a customer has placed a number of bets from different accounts, then the above limits will be applied across all accounts. Bahsine retains the right to lock the respective accounts and to cancel all bets placed from these. The stakes on these bets will be refunded to the user but not the winnings.
    23. Customers may apply for higher bet limits and written agreements can be reached to increase these limits.
    24. If bets, which exceed the limits, are erroneously accepted, the excess amount will be disregarded and the bet amount placed will be revised accordingly and the difference paid back to the customer.
    25. Bahsine retains the right to reduce the limits on any event at any time
    26. Customers may also set their own limits on the amounts they permit themselves to bet on a weekly basis.
    27. Customers may also lock their accounts should they no longer wish to bet. Following such action, customers would then have to contact Bahsine in writing to unlock their account.
    28. Bahsine reserves the right to impose betting limits and/ or raise in play delay at customers' accounts. Customers are not permitted to bet an amount exceeding their personal account.
    29. In case of suspicious betting activity, Bahsine reserves the right of further research, in collaboration with the relevant authorities. All bets will remain pending until the research is completed.
    30. The maximum winnings per bet slip for single bets is 5000 Euros
    31. The maximum winnings per bet slip for parole bets is 15000 Euros
    32. The highest possible winnings margin can not be greater than 1000 times of the betting amount.

  10. Casino games & Virtuals

    1. Casino games are powered by the respective carriers to whom the game belongs to. The carrier logo is seen either in the game category or in the game. These carriers may include but are not limited to NetEnd, Playson, Evolution gaming etc. You can find detailed information about the RNG process and game credibility in the “Fairness & RNG Testing Methods” page.
    2. Miscarried and aborted games
      1. Bahsine is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of the management.
      2. Bahsine shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.
      3. In the event of a casino/game system malfunction, all wagers are void.
      4. In the event a game is started but miscarried because of a failure of the system, Bahsine shall refund the amount wagered in the game to You by crediting it to the Your Member Account or, if the account no longer exists, by paying it to You in an approved manner; if You have an accrued credit at the time the game miscarried, credit to Your Member Account the monetary value of the credit or, if the account no longer exists, pay it to You in an approved manner.
      5. In the event that a customer, whose participation in a game after a wager is placed, is interrupted by a failure of the telecommunications system or a failure of the customer's computer system, that prevents the customer from continuing the game, the game shall conclude on its own and on the restoration of the system the customer may view the outcome of the game in the account pages and if the customer wins, the amount won will be debited immediately to customer's account.
      6. If a customer is not active for a period of 20 minutes the game session is automatically terminated and the customer needs to login again in order to gain access to the customer's account and the games.

  11. Privacy Policy

    1. Our privacy policy explains our practices and policies regarding the collection, use and exchange of information and cookies collected from you or on your behalf. Our Privacy Policy is an integral part of the contract between Bahsine and the Account Holder. By accepting Bahsine’s Terms and Conditions, the Account Holder confirms that he has become aware of the Privacy Policy, understands and agrees with the procedures and practices described therein. It can be found and read here.

  12. Other

    1. Complaints

      1. If You have a complaint, You can email Customer Support on support@trigonongroup.com
      2. If You have a query with regard to any transaction, You may also contact us at support@trigonongroup.com with details of the query. We will review any queried or disputed transactions. Our judgement is final.
      3. For more information you can read our Complaints and Disputes policies here

    2. Limitation of liability

      1. You enter the Website and participate in the Games at Your own risk. The Websites and the Games are provided without any warranty whatsoever, whether expressed or implied.
      2. Without prejudice to the generality of the preceding provision, Bahsine, its directors, employees, partners, service providers:
        1. Do not warrant that the software or the Website is/are fit for their purpose;
        2. Do not warrant that the software and Website are free from errors;
        3. Do not warrant that the Websites and/or Games will be accessible without interruptions;
        4. Shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to Your use of the Websites or Your participation in the Games.
      3. You hereby agree to fully indemnify and hold harmless Bahsine, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities however caused that may arise in relation to Your use of the Website or participation in the Games.
      4. Any information given out by Customer Service agents is a guide only, and is subject to Bahsine rules mentioned above. Although we will make every endeavour to make sure the information supplied to the customer is correct, ultimately it is the customer’s responsibility to ensure they understand what they are betting on and the terms and conditions.
      5. Bahsine reserves the right to temporarily suspend your Account, until Know Your Customer verification procedure is completed for your Account. For this verification procedure to be completed you will have to provide all necessary documentation to Bahsine, as described in KYC procedures.

    3. Anti-money laundering reporting

      1. Bahsine complies with the Anti-Money Laundering Act. Bahsine shall report any suspicious transaction to the relevant competent authorities in the country of operation.
      2. If You become aware of any suspicious activity relating to any of the Games of the Website, You must report this to Bahsine immediately.
      3. Bahsine may suspend, block or close Your Bahsine Account and withhold funds if requested to do so in accordance with the relevant laws in respect to Anti-Money Laundering. Under the MONEY LAUNDERING REQUIREMENTS, you hereby warrant that:
        1. the name and address You supply when opening Your Account are correct; and
        2. You are the rightful owner of the money which You at any time deposit in Your Account.

    4. Breaches, penalties and termination

      1. If You breach any provision of these T&C or Bahsine has a reasonable ground to suspect that You have breached them, Bahsine reserves the right not to open, suspend, close Your Account, withhold payment of Your winnings and apply such funds on account of any damages due by You.
      2. If Bahsine suspects that You are engaged in illegal or fraudulent activities when using the Website; or in breach of this Agreement; or that You are having problems with creditors or otherwise detrimental to our business, we may freeze or terminate Your account or cancel any stakes at our absolute discretion.
      3. Bahsine reserves the right or to close a customer account, to refuse or void bets, to refuse to grant a bonus or promotion or to exclude a customer from bonuses, rewards or promotions where the customer in question has been abusive or threatening in their communications with Bahsine customer service team.
      4. Bahsine reserves the right, at any time (including after a bet has been determined), to (i) refuse any bet or part of a bet; or (ii) void any bet or part of a bet where Bahsine concludes, in its sole discretion, that there is collusion between customer accounts and/or customers. In this event outstanding bets not subject to refusal or being voided will be honored. In addition, Bahsine also reserves the right to bring legal action against customers and/or customers where a regulatory authority finds that collusion has taken place.
      5. Bahsine reserves the right to void any or all bets made by any group of people acting in liaison in an attempt to defraud Bahsine. This can include persons, relatives, organizations, bookmakers and their employees.
      6. You acknowledge that Bahsine shall be the final decision-maker of whether You have violated Bahsine’s rules, terms or conditions in a manner that results in suspension or permanent barring from participation in our site.

    5. Languages

      Bahsine Sportsbook will be offered in multiple languages. However, in case that a competitor name translation is not available, it will always have a fallback in English.

    6. Intellectual property

      1. Bahsine is the sole owner of the trademarks and logos. Any unauthorised use of Bahsine’s trademarks and logos may result in prosecution.
      2. Bahsine is the owner or the rightful licensee of the rights to the technology, software and business systems used within this Website
      3. Links to the Website and any of the pages therein may not be included in any other website without the prior written consent of Bahsine.
      4. You agree not to use any automatic or manual device to monitor Bahsine web pages or any content therein. Any unauthorised use or reproduction may be prosecuted.

    7. Severability

      If any provision of these T&C is held to be illegal or unenforceable, such provision shall be severed from these T&C and all other provisions shall remain in force unaffected by such severance.

    8. Assignment

      Bahsine reserves the right to assign or otherwise lawfully transfer this Agreement. You shall not assign or otherwise transfer this Agreement.

    9. Entire Agreement and Admissibility

      1. This Agreement constitutes the entire agreement between You and Bahsine with respect to this Website and save in the case of fraud it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between You and Bahsine with respect to this Website.
      2. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

    10. Miscarried or Aborted Games

      In the event a game is started but miscarried because of a failure of the system, Bahsine shall refund the amount wagered in the game to the Customer by crediting it to the Customer’s Account or, if the account no longer exists, by paying it to the Customer in an approved manner and if the User has an accrued credit at the time the game miscarried, credit to the Customer’s Account the monetary value of the credit or, if the account no longer exists, pay it to the Customer in an approved manner.

      In the event a customer whose participation in a game after the wager is placed, is interrupted by a failure of the telecommunications system or a failure of the customer's computer system that prevents the customer from continuing the game, the game shall conclude on its own and on the restoration of the system the customer may view the outcome of the game in the account pages and if the customer wins, the amount won will be debited immediately to the customer's account.

    11. Verification and Security Checks

      By agreeing to the Terms and Conditions You authorise us to undertake any such verification checks from time to time as we may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the "Checks"). You agree that from time to time, upon our request, You may be required to provide additional details in respect of any of such information You have provided us, including in relation to any deposits which You have made into Your Account.

      Whilst we are undertaking any checks from time to time, we may restrict You from withdrawing funds from Your Account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time perform the Checks for regulatory, security or other business reasons. If any such restrictions cause You a problem, please contact Customer Services.

      In certain circumstances we may have to contact You and ask You to provide further information to us directly in order to complete the checks. For this purpose, we will be entitled, at our sole discretion, to require that You provide us with a notarised ID or any equivalent certified ID according to the applicable law of Your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references. Until such information has been supplied to our satisfaction we may prevent any activity to be undertaken by You in relation to the Account or we may, where we reasonably believe that deliberately incorrect information has been provided by You, keep any amount deposited on the Account following the closure of the Account by us.

  13. Applicable law and jurisdiction

    These T&C are governed by the Laws of Curacao and the parties submit to the jurisdiction of the Curacao courts and/or to the rules of arbitration in accordance with the Curacao Arbitration Act as administered by the Curacao Arbitration Centre.

  14. Bonus Schemes Conditions

    1. General

      1. All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, Skrill etc), mobile device, shared tablet or computer, e.g. public library or workplace. We reserve the right to withdraw the availability of any offer or all offers to any customer or group of customers at any time and at our sole and absolute discretion. Offers only apply to customers who have made an actual/real money deposit.
      2. Bahsine reserves the right to change and remove any marketing promotional campaign, including validity of bonus and points earned at any time, without prior notice, although Bahsine will endeavor to give reasonable notice to that effect. Bonuses or points may notably expire after an Account Holder's has been inactive for 6 months. Bahsine reserves the right to modify the conditions for the offers/ bonuses anytime; however, any modification will not affect the offers/ bonuses which were already granted to account holders.
      3. Bahsine reserves the right not to activate the First Deposit Bonus or any other offer, until Know Your Customer Verification is completed for your Account. For this verification procedure to be completed you will have to provide all necessary documentation to Bahsine, as described in KYC procedures.
      4. Where any term of the offer or promotion is breached or there is any evidence of a series of bets/wagers placed by a customer or group of customers, which due to a deposit bonus, enhanced payments, free bets/wagers or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, Bahsine reserves the right to reclaim the bonus element of such offers and in Bahsine’s absolute discretion settle bets/wagers at the correct odds, void the free bets/wagers or void any bet/wager funded partly or in full by the deposit bonus. In addition, Bahsine reserves the right to levy an administration charge on the customer up to the value of the deposit bonus, free bet/wager or additional payment to cover administrative costs. Bahsine further reserves the right to ask any customer to provide sufficient documentation for Bahsine to be satisfied in its absolute discretion as to the customer’s identity prior to Bahsine crediting any bonus, free bet/wager or offer to the customer’s account.

    2. Sportsbook bonuses

      Marketing promotion may require a customer to play with the bonus money for a certain number of times before the customer becomes eligible to withdraw any winnings that are won as a result of using free money or bonus. Sports bets contributing to the play-through of your bonus money are subject to minimum odds which will be stated to the relevant promotion terms.

      If any bonus is active in the account, the Cash Out option will not be available for the customer.

    3. Casino bonuses

      We won't tolerate the abuse of bonuses and any bonus abuse will result in closing the account in the Casino. Including, but not limited to, Bahsine reserves the right to withhold cash ins and/or confiscating all winning from a customer when a wager of a single bet consists of the majority of the total available balance and the bonus balance contributing to a significant portion of that balance. If Bahsine witnesses such behaviour, Bahsine reserves the rights to take into possession any cash ins and/or all winnings from this customer.

      A customer's identity will be determined on a basis of all or a combination of the following information: name, mailing address, e-mail address, IP address, credit/debit card number, computer, and any other type of identification that may possibly be required.

    4. Bonus Abuse

      Bonus Abuse includes, but is not limited to:

      1. breach of terms and conditions of a bonus, free bets or any other promotional offer
      2. the opening of multiple accounts to claim multiple bonuses;

      Where there is a reasonable suspicion that the Account Holder has committed or attempted to commit a bonus abuse, either on their own or as part of a group, Bahsine reserves the right to:

      1. forfeit the bonus allocated to the Account Holder and any winnings from that bonus, and/or
      2. revoke, deny, or withdraw a bonus offer from the Account Holder, and/or
      3. block an access to particular products, and/or
      4. exclude the Account Holder from any future promotional offers, and/or
      5. terminate the Account Holder’s account with immediate effect.

  15. Cash Out

    1. The Cash Out is only available for customers that don't have any active bonus on the account. If any bonus is active in the account, this feature won't be available for the customer.
    2. The Cash Out is available on selected markets both pre-match and In-Play, on single and multiple bets, for a variety of sports including Soccer, Tennis, Basketball and Volleyball. To check which bets you can Cash Out, select Cashout and the bets available for Cash Out will be displayed.
    3. The Cash Out is available only for selected markets.
    4. There will be a time delay before a Cash Out is accepted, and it will vary depending on sport/ market. It is not permitted to place a bet and then immediately cash the bet out. In case of a change in odds or a market getting suspended, then the Cash Out might not be available.
    5. If a match is suspended, and before the suspension, a Cash Out was made, then the Cash Out remains valid and no further settlement/ cancellation of bets will apply. (If the Cash Out was made after the suspension of the match, then Bahsine reserves the right to withhold or cancel the Cash Out amount).
    6. If the Cash Out is successful, then the bet will be settled right away and the account holder shall be notified accordingly. The final result of the relevant events/ markets will have no impact on the Cash Out amount.
    7. The available Cash Out amount at any time, is the total amount that will be returned to your account, should the Cash Out is successful.
    8. Any bonuses from other offers will not apply where the Cash Out is used.
    9. The Cash Out cannot be combined with any other current offers.
    10. All bets settled after using the Cash Out, shall not count towards the wagering requirements of any bonus/promotion.
    11. In the case where the amount of the Cash Out does not exceed 5% of the initial wager, then the Cash Out will not be available.
    12. Bahsine cannot guarantee that the Cash Out will be available on your bet selection.
    13. Bahsine will not be responsible if the Cash Out is not available for technical reasons and bets will stand as originally placed during any such period.
    14. Bahsine reserves the right to accept or decline any bet/wager requested for any sport, competition, market or bet type that is included in the Cash Out.
    15. Bahsine reserves the right to amend, suspend or remove the Cash Out at any time at any event, fixture or market. Any bets placed on such events, fixtures or markets will stand as originally placed.
    16. When an obvious error occurs and/or is identified during live betting or after the event has finished, the bet may not be cashed out. If the cash out bet settlement value has been accepted in error, the cash out transaction will be made void and the bet will be settled at Bahsine revised price. If subsequent attempts are made to place bets and cash out on the same markets, before the obvious error has been corrected/ identified then, the cash out bet settlement value and the bet will be made void.
    17. Bahsine reserves the right to withhold, restrict or cancel Cash Out requests from any of its customers at its own discretion and without prior notice.
    18. Bahsine’s general Terms and Conditions apply to all bets that have been Cashed out at all times.
    19. If a Cash Out is actioned manually for a bet, then any existing Auto Cash Out request relating to that bet will automatically be removed and no longer apply.
    20. Where an Auto Cash Out request has been made and Cash Out is unavailable, and not made available again before the end of an event, bets will be settled based on the final result.

Due to routine maintenance, some of our services may be temporarily unavailable. We apologize for any inconvenience