Due to routine maintenance, some of our services may be temporarily unavailable. We apologize for any inconvenience
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Marketing promotion may require a customer to play with the bonus money for a certain number of times before the customer becomes eligible to withdraw any winnings that are won as a result of using free money or bonus. Sports bets contributing to the play-through of your bonus money are subject to minimum odds which will be stated to the relevant promotion terms.
If any bonus is active in the account, the Cash Out option will not be available for the customer.
We won't tolerate the abuse of bonuses and any bonus abuse will result in closing the account in the Casino. Including, but not limited to, Bahsine reserves the right to withhold cash ins and/or confiscating all winning from a customer when a wager of a single bet consists of the majority of the total available balance and the bonus balance contributing to a significant portion of that balance. If Bahsine witnesses such behaviour, Bahsine reserves the rights to take into possession any cash ins and/or all winnings from this customer.
A customer's identity will be determined on a basis of all or a combination of the following information: name, mailing address, e-mail address, IP address, credit/debit card number, computer, and any other type of identification that may possibly be required.
Bonus Abuse includes, but is not limited to:
Where there is a reasonable suspicion that the Account Holder has committed or attempted to commit a bonus abuse, either on their own or as part of a group, Bahsine reserves the right to:
According to the anti-money laundering regulations as well as you being a non face to face customer, we need to verify your account details. This way we make sure that we know who you are and that you are allowed to play. For this, we are required to verify that:
We would therefore like to ask you to log-in to your account and take a few minutes to check that all information is correct and updated. If any information changes it is your responsibility to inform us about it so that we can update it for you. You will be able to change your phone number after verification. Once specified, all other details are not editable by you (first name, etc). In case that there is a typo during your registration, the details will be verified and corrected during your account verification.
In order to proceed with the Account Verification process, you will need to visit My Account then Account Details and then Upload Documents (photographed or scanned):
From time to time, we might ask you for extra verification documents during your deposits or withdrawals; in our mission to protect this community from Money Laundering and Funding of Terrorism as the respective laws suggest. If you need more details over this matter please be advised to read about Know Your Customer, Customer Due Diligence, Enhanced Customer Due Diligence as well as Anti-money laundering regulations.
If you have any questions, do not hesitate to reach out to us via the contact us page.
Due to routine maintenance, some of our services may be temporarily unavailable. We apologize for any inconvenience